Algemene voorwaarden

*These Terms and Conditions have been translated from Danish for informational purposes only. While every effort has been made to ensure that the translation is accurate, the Danish version shall prevail in the event of any discrepancy, inconsistency, or conflict between the English and Danish versions. Customers are therefore referred to the Danish version of these Terms and Conditions for the legally binding and authoritative text.*

The following terms and conditions apply in all cases to the customer/supplier relationship unless there is another written agreement from us regarding one or more of the following terms and conditions, regardless of any differing provisions in the customer's order or acceptance. Sadea reserves the right to change these terms and conditions without notice.

For business purchases, please refer to the terms and conditions for business purchases (B2B), which are found under the terms and conditions for private consumers (B2C) here on the page.

Terms and conditions for private consumers (B2C):

1. General information:

Sadea ApS
Janus La Cours Gade 20, 3rd floor, left
8000 Aarhus C
CVR no.: 42297712
Phone: +4523907787
E-mail: info@sadea.dk

These terms and conditions apply to purchases made by you as a consumer when shopping at www.sadea.dk. Separate terms and conditions may apply in addition to these sales terms and conditions, for example, if you have purchased a subscription, installation of your product, financing, insurance, or other additional services.

The terms of this agreement should not be understood as limiting a consumer's statutory rights but set out the main rights and obligations of the parties for the transaction.

You must be at least 18 years old to shop at Sadea.dk.

2. Purchase and ordering:

The agreement is binding for both parties once the seller has received your order and you have received the order confirmation. However, the agreement is not binding if there has been a typographical or input error in the offer from Sadea in the ordering system on the website, in your order, or in advertisements, and the customer realized or should have realized that it was such an error.

Once we have received your order, we will send you an order confirmation without undue delay to the email address you provided. Please read this carefully when you receive it and check that the order confirmation matches your order. If you find errors in the order confirmation, please contact us as soon as possible.

We reserve the right to cancel your order or part of it up until the order confirmation if the product is out of stock. In the event of sold-out items, you will be notified, possibly along with information about what we can offer instead. You will have the opportunity to accept our new offer with the changes we specify in relation to your order or cancel the order. We also reserve the right to cancel your order and not uphold our customer guarantees due to force majeure events. This applies if it is not possible to fulfill the terms of the agreement due to extraordinary circumstances and events that the seller could not have foreseen, including war, extraordinary natural events, fire, strike, and pandemic.

If you have ordered more than one product in the same order, you may receive the products in separate shipments.

3. Payment and prices:

Sadea accepts payment with MasterCard, VISA-Dankort, VISA, VISA Electron, Forbrugsforeningen, Maestro, and MobilePay. Payment will only be charged to your account when the item is shipped. All amounts are in DKK (Danish kroner) and are shown both excluding and including VAT on the product page. We reserve the right to change prices from day to day without prior consent. We reserve the right for sold-out items.

To minimize the risk of unauthorized access, your payment card information is encrypted. Once we have received your order, we make a reservation on your payment method to ensure there are sufficient funds to cover the purchase price and complete the transaction. If you use a payment card or direct debit as the payment method, the amount will only be charged to your card when a product is shipped.

If you choose to save your card number for future purchases during the purchase process, your payment information will be stored encrypted and securely with our payment provider and can be used to complete future transactions. Consent for this is obtained from you during the purchase process.

4. Delivery:

Delivery of the products takes place in the manner chosen at purchase and stated in the order confirmation. The delivery price is shown in your order overview on the website before the purchase is completed. We bear the risk for the products until they are handed over to you, i.e., until the products are in your possession.

Sadea strives to dispatch orders placed before 2 PM on the same day. Orders placed after this time are generally sent the next business day, but this may vary depending on stock availability.

As a rule, we use GLS for delivery of orders placed on sadea.dk. We deliver throughout Denmark and to selected countries, but not to the Faroe Islands or Greenland. If you are interested in an international order, you are welcome to contact us directly. We deliver to both private customers and businesses as well as to GLS parcel shops and addresses throughout the country. Shipping prices start at 49 DKK, unless otherwise stated on the product page. For purchases over 999 DKK excluding VAT (or 1,248.75 DKK including VAT), orders are delivered free of charge.

For stock items, the delivery time is 1-4 business days from order confirmation, unless otherwise stated on the product page. If the item is not in stock, the delivery time may vary between 1-4 weeks, which will be indicated on the product page. Please note that these delivery times are indicative, so shorter or longer times may occur due to holidays, delays with our shipping company, package damage, or other reasons. We will notify you if the package is not dispatched as expected or if it is damaged before delivery. If you need more precise information about the delivery time, you can always contact us. Please note that products with custom prints, logos, or other customizations will have longer delivery times.

The order confirmation will generally include a Track & Trace number, which you can click on to see the delivery status with the chosen shipping company. We reserve the right to change the delivery location or parcel shop to another, and we also reserve the right to deliver with a different shipping company than the one you selected when ordering the goods.

Home delivery:
For home delivery, you as the customer must be able to show identification upon request. If another person is to receive the delivery on your behalf, that person must be of legal age and present both their own ID and a copy of your ID or have a valid power of attorney. Delivery is considered complete when the products have been delivered to the agreed delivery location and signed for by you or on your behalf as the buyer.

As a customer, you are responsible for ensuring that the delivery can reach the specified delivery address. You must inform Sadea of conditions that may affect the delivery, such as reduced accessibility, gate, floor, elevator, narrow or steep stairs, etc.

You must ensure that there is a "clear path" and that any obstacles are removed. If the distance from the nearest parking space to the delivery address is more than 50 meters, the delivery may take place outdoors, and you must transport the products to the planned storage location yourself. The delivery service is only available for delivery addresses where trucks have free road access. If we cannot deliver due to conditions for which you as the customer are responsible, you must arrange to transport the products all the way inside yourself. Alternatively, the delivery will be returned, and you will be invoiced a new delivery fee adjusted to correspond to our actual costs.

If you are not available at the delivery address at the agreed delivery time, you will be charged new shipping for redelivery.

Delivery to parcel shop:
When delivering a package by post, the product is delivered to the pickup location you have chosen. You will be updated along the way and notified when the package is ready for pickup. If the chosen pickup location is occupied/full, the carrier may choose a nearby pickup location.

5. Order cancellation before delivery, uncollected goods:

You can cancel your order via email at info@sadea.dk or by contacting us at +45 23 90 77 87. If you wish to withdraw from a purchase made on our website, this is covered by the rules on the right of withdrawal, see section 8 below.

Cancellation of purchases not covered by the right of withdrawal can be done free of charge until delivery has begun. If cancellation occurs after this point and the purchase is not covered by the right of withdrawal, you will not be refunded the shipping costs. Additionally, a cancellation fee of DKK 50 will be charged, which will be deducted from the amount refunded upon cancellation. The cancellation fee is based on our handling costs for the return.

Uncollected postal packages are considered a cancellation of your order. For packages not picked up at the delivery location, you will not be refunded the shipping costs unless you have exercised your right of withdrawal. You will be charged for the cost of returning the product for uncollected packages, which is generally the same shipping amount you originally paid when ordering the items.

6. Delay in delivery:

If the delivery of the products is delayed, we will inform you as soon as we become aware of it, along with information about when delivery can take place. We will give you the choice to maintain the order, set a new delivery date, or cancel the order with a refund of the amount paid.

Sadea reserves the right to cancel your order and not uphold our customer guarantees due to force majeure. This applies if it is not possible to fulfill the agreement due to extraordinary circumstances and events that Sadea could not foresee at the time of the agreement, including war, extraordinary natural events, fire, strike, and pandemic.

7. Installation:

Unless otherwise expressly agreed with the customer, we do not perform installation for the sold goods. This can only be done by prior agreement with Sadea and against payment of the specified hourly rate and any transport costs. Sadea is not responsible for errors caused by installation, assembly, or interventions carried out by the customer or third parties.

8. Right of withdrawal:

A full 14-day return policy applies to goods purchased on our website.

The period is counted from the day;
- Where you receive the order.
- The last item in physical possession, when it concerns an agreement for several different items ordered in one order but delivered individually or in several installments.
- The last batch, or last part in physical possession, when it concerns an agreement for delivery of goods consisting of several batches/parts.
- The first item in physical possession, when it concerns regular delivery of goods over a certain period.

You must bear the return shipping costs yourself. Withdrawal must be notified to us no later than 14 days after receipt, and from the date of withdrawal, you must return the shipment no later than 14 days after. The notification must be sent by email to info@sadea.dk. In the notification, you must clearly state that you wish to exercise your right of withdrawal. Please return the item to us (with a tracking number), in the original packaging to the delivery address provided upon contact.

You cannot withdraw simply by refusing to accept the item without simultaneously providing clear notice of this.

Exceptions to the right of withdrawal:
The right of withdrawal does not apply to purchases of goods that are expected to deteriorate or expire quickly, or products where the seal has been broken after delivery.

The right of withdrawal does not apply to goods that are made according to the consumer’s specifications or have a clear personal touch. This includes, among other things, products where you have chosen a special color that is not part of our standard range. Our standard colors are basically black and white. All other colors are produced only after your order and are made specifically for the individual order. Since these products are custom-made, they are exempt from the right of withdrawal.

9. Complaints and warranty:

When you have received the products, we recommend that you check as soon as possible whether the delivery matches the order confirmation, whether the products have been damaged during transport, or whether the products are otherwise defective.

The Sale of Goods Act’s rules on defects may apply. This means, among other things, that as a consumer you have a 2-year right of complaint from receipt of the item under the Sale of Goods Act. Notification of defects and faults in the products can be given to us orally or in writing. This must be done within a reasonable time after you have discovered the defect or fault. However, you always have at least two months after the defect is discovered to make a complaint. For evidential purposes, we recommend that the complaint is sent to us in writing. If your complaint is unjustified, we may require you to cover the costs of inspection and/or repair of the product.

If the complaint is justified, your (reasonable) shipping costs will be refunded. Please agree with us on how the item is to be returned. The item must always be returned in proper packaging. Also remember to get a receipt for the shipment so that shipping costs can be reimbursed.

10. Protection of personal data:

In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

Name
Address
Phone number
Email address
Information about what you have purchased

We process your personal data for the purpose of being able to deliver the goods to you and to handle inquiries regarding your purchase. The processing is carried out according to the rules in our privacy policy for Sadea. Here you can read more about how your information is processed, when it is deleted, and what rights you have as a data subject.

11. Resolution of disputes and other matters:

The parties must strive to resolve any disputes amicably. If you have a complaint about your purchase with us, we therefore ask you to contact us for further handling of the case.

Sadea can be contacted at info@sadea.dk or at +45 23 90 77 87 on weekdays between 08:00 – 16:00.

Name: Sadea ApS
CVR number: 42297712
Address: Janus La Cours Gade 20, 3rd floor left, 8000 Aarhus C.

If the parties do not reach an agreement in the event of a dispute, you can bring the case to Nævnenes Hus at www.naevneneshus.dk and subsequently to the Consumer Complaints Board.

Nævnenes Hus,
Toldboden 2, 8800 Viborg

Complaint portal for Nævnenes Hus.

To file a complaint, the item or service you want to complain about must have cost at least DKK 1,220 and at most DKK 100,000. There is a fee for processing the complaint.

If any provision is wholly or partly invalid, this does not affect the validity of the other provisions.

12. Changes to the terms and conditions:

The terms and conditions for private consumers (B2C) were last updated on July 8, 2026.

Terms and conditions for business purchases (B2B):

1. General information:

Sadea ApS
Janus La Cours Gade 20, 3rd floor, left
8000 Aarhus C
CVR no.: 42297712
Phone: +4523907787
E-mail: info@sadea.dk

2. Ordering and prices:

Sadea is not obliged to accept orders and reserves the right to cancel or reject orders. A binding agreement with Sadea is only concluded when the customer has received a confirmation from Sadea.

At Sadea.dk all prices are in Danish kroner and shown both excluding and including VAT on the product page. We reserve the right to change prices from day to day without prior consent. We reserve the right for sold-out/discontinued items, pricing errors, and typing errors.

Sadea is entitled to limit the sale of promotional or offer items, including, for example, limiting the quantity of a particular item that may be purchased.

If circumstances arise that affect the costs of the goods the customer has ordered, including but not limited to increases in raw material, manufacturing, or transport costs, Sadea is entitled to change the price with immediate effect. Sadea will notify the customer as soon as possible.

3. Payment:

Payment can, by prior agreement, be made via bank transfer or by sending an invoice with credit. In such cases, Sadea is entitled at any time during or after the conclusion of the agreement to require the customer to provide satisfactory security for the timely payment of the purchase price, shipping costs, interest, and other expenses.

For goods purchased on credit, payment must be made no later than the due date specified on the invoice, unless otherwise expressly agreed. All outstanding invoices will automatically be considered overdue if there is a payment default on a single invoice. After the due date, Sadea's claims will bear interest at 2% per commenced month.

4. Delivery:

Pickup:
For most orders, Sadea offers the customer the option to pick up the goods free of charge at our central warehouse by prior arrangement.

Delivery:
Sadea strives to dispatch orders placed before 2 PM on the same day. Orders placed after this time are generally sent the next business day, but this may vary depending on stock availability.

The risk passes to the customer upon handover to the carrier, and the customer thus bears the risk of accidental events affecting the goods thereafter. This applies regardless of whether Sadea has arranged transport at the customer's expense according to the agreement. The customer must arrange any insurance against damage to the goods after delivery. Sadea is entitled to make partial deliveries unless otherwise agreed.

Reservations are made for delivery locations where conditions on site or on the way there prevent delivery by regular parcel or pallet shipment. In such cases, the actual costs must be paid by the customer.

If the customer is not ready to receive or pick up the goods at the agreed place and time, Sadea is entitled to store the goods at the customer's expense and risk until redelivery can take place. The costs of unsuccessful delivery and redelivery are borne by the customer.

Delay:
If the delay is significant, the customer is entitled to cancel the order(s) affected by the significant delay if Sadea has not delivered the agreed order within 60 days after receiving a demand from the customer. If successive delivery has been agreed, the customer is only entitled to cancel orders concerning the delayed partial deliveries. The customer has no other rights due to delayed delivery, including the right to compensation or other remedies.

Notwithstanding the above sections, Sadea is entitled to deliver later than the agreed time in the event of:
1. Force majeure.
2. Delays caused by Sadea's suppliers, carriers, or other third parties.
3. Unusual weather.
4. Labor disputes regardless of cause.
5. Public orders or prohibitions.

6. Retention of title:

Sadea retains ownership of all goods delivered under these terms until full payment, including interest, costs, surcharges, etc., has been made, so that Sadea is entitled to reclaim goods if payment is not made.

7. Installation:

Unless otherwise expressly agreed with the customer, Sadea does not perform installation of the sold goods. This can only be done by prior agreement with Sadea and against payment of the specified hourly rate plus any transport costs. Sadea is not responsible for errors caused by installation, assembly, or interventions carried out by the customer or third parties.

8. Right of withdrawal:

Once Sadea has issued an order confirmation or otherwise approved the customer's order, the order cannot be changed or canceled unless approved by Sadea.

Sadea only accepts returns after prior written agreement. In all cases, credit for returned goods is conditional on the goods being returned undamaged and in their original packaging. Return shipping costs are borne by the customer.

9. Complaint:

A 1-year warranty is provided from delivery to business customers.

The customer must immediately upon receipt, and always before the goods are used, processed, or installed, inspect the delivered goods to ensure they are free of defects, including that color and shade differences are within acceptable limits. The customer must document specific deviations, damages, defects, or quality issues.

If errors or defects are discovered during the inspection in the above section and are to be claimed, they must be reported in writing to Sadea immediately and no later than 7 days from receipt. If errors or defects that have been discovered or should have been discovered are not reported in writing to Sadea within this period, they cannot be claimed later. Sadea provides no compensation to the customer for consequences of such errors or expenses incurred by the customer in connection with detecting the errors, etc. If it is not possible to detect the defect during the initial inspection, the customer must complain in writing without undue delay and no later than 7 days after the customer has discovered or should have discovered the defect. If the customer does not complain within the deadline, the customer loses the right to claim the defect.

Sadea has the right, at its discretion, to remedy, replace, proportionally reduce the price, or credit. The customer cannot assert other breach of contract remedies.

If a product is used in a manner or to an extent that cannot be considered usual or appropriate, the right to claim a complaint is forfeited. Sadea reserves the right to assess, based on the customer's information, whether a product has been used in a usual and appropriate manner.

If the customer returns the item to Sadea after agreement, the item must be packed securely and protected against any consequential damage during return. This also applies to further damage that may result from handling, transport, and weather.

10. Cancellation:

Sadea has the right to cancel outstanding orders or stop delivery with immediate effect if, but not limited to:
1. An overdue amount under an invoice is not paid on time.
2. False or misleading information is provided to Sadea.
3. The customer is insolvent.
4. The customer has materially breached the agreement.
5. A purchase price is incorrectly stated.
6. There are typographical errors in the offer, invoice, or on the website.
7. The product is sold out or discontinued.
8. The product in question is no longer available.

11. Liability:

Sadea is under no circumstances liable for loss of profits, loss of revenue, lost earnings, data loss, production loss, loss of goodwill, or other indirect losses. However, this does not apply in cases where Sadea has caused the breach intentionally or through gross negligence. In such cases, liability is limited to the invoice value of the defective/delayed product.

Sadea is not liable to the customer for failure to fulfill obligations attributable to force majeure. The exemption from liability applies as long as the force majeure continues. Force majeure is considered circumstances beyond Sadea’s control that Sadea could not have foreseen at the time of the agreement. Examples of force majeure include unusual natural conditions, war, terrorism, fire, flooding, vandalism, and labor disputes.

Technical advice, recommendations, and guidance are provided solely as general information and do not exempt the customer from ensuring the product’s suitability for the specific purpose. Furthermore, the customer is responsible for ensuring that the ordered products meet the requirements applicable to the customer’s specific use.

12. Product liability:

Sadea is only liable for product liability regarding delivered goods to the extent such liability follows from mandatory legislation.

If Sadea is held liable for product damages to third parties, the customer is obliged to indemnify Sadea for any liability imposed on Sadea that exceeds Sadea’s liability under the above section. The customer is obliged to submit to the same court/arbitration that handles any product liability claim against Sadea from a third party arising from goods delivered by Sadea via the customer to the third party.

Sadea’s product liability is in any case limited in amount to the insurance sum of Sadea’s product liability insurance, unless otherwise required by mandatory legal provisions.

13. Choice of law, jurisdiction, and other:

The terms and conditions as well as the agreement(s) entered into pursuant thereto are governed by Danish law, and the Court in Aarhus shall have exclusive jurisdiction for all cases, whether based on rights and obligations within or outside the contract.

The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.

If any provision is wholly or partly invalid, this does not affect the validity of the other provisions.

14. Contact:

Sadea ApS can be contacted at info@sadea.dk or at +45 23 90 77 87 on weekdays between 08:00 – 16:00.

Name: Sadea ApS
CVR number: 42297712
Address: Janus La Cours Gade 20, 3rd floor left, 8000 Aarhus C.

Communication between the parties may take place electronically, including via email. Electronic communication has the same legal effect as written communication.

15. Change of terms and conditions:

The terms and conditions for business purchases (B2B) were last updated on July 8, 2026.

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Heeft u vragen?

Neem contact met ons op via telefoon +45 23 90 77 87 of stuur een e-mail naar info@sadea.dk.

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